FAQ

Frequently asked questions that pertain to both administrator and user alike

System Requirements
The following is a list of system requirements in order to access and utilize the online training system: Windows System Requirements Mac System Requir...
Mon, 12 Mar, 2018 at 10:49 AM
How to disable Pop-up Blockers
All modern browsers have a pop-up blocker feature, and that feature is by default enabled. Please be sure to disable or enter exceptions (where applicable) ...
Thu, 8 Jun, 2017 at 12:47 PM
How to clear browser Cache, Cookies and History
The following steps will outline how to clear your browsers cache, cookies, and history. This will cover our supported browsers only. Other browsers are not...
Thu, 8 Jun, 2017 at 10:12 AM
How to reset your password, or use the Forgot Password link
In the event that you do not remember your password, we can email you the current password on file. You will need to know your current username and the emai...
Fri, 14 Apr, 2017 at 12:23 PM
Error: "Username format should be [user@name]"
This error is caused when you attempt to enter a badly formatted username. All usernames for login use the format of ‘user@name.’ This error usually happens...
Fri, 14 Apr, 2017 at 12:24 PM
Error: "Username and Password do not match"
This error is generated when either the username or the password is formatted correctly, but does not match what is stored in the system. This generally i...
Fri, 14 Apr, 2017 at 12:20 PM