FAQ

Frequently Asked Questions by Users

How do I proceed with training?
If you are a first time user of the system, the initial training may seem overwhelming. While we take every step to try and make the user experience as user...
Fri, 14 Apr, 2017 at 2:49 PM
Grayed out screen or blank box opening a Tutorial
This Article pertains to older Flash based tutorials. Most of our content has been updated and loading errors in newer tutorials are different. If you find ...
Fri, 14 Apr, 2017 at 3:49 PM
Tutorial is not showing as completed
There are times that after viewing a tutorial, the tutorial may not show complete. This is usually caused by an error during the tutorial viewing process. S...
Fri, 14 Apr, 2017 at 2:36 PM
I receive a square loading animation while in a tutorial
When attempting to access a tutorial, or navigate through a tutorial, you may encounter a loading screen that appears like the image below. When this happen...
Fri, 14 Apr, 2017 at 3:49 PM